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Frequently Asked Questions
Q1: Do the energy systems comply with international safety standards?
A1: Yes. All systems meet relevant IEC/CE/UN38.3 safety and EMC standards. Components undergo extensive testing for electrical protection and environmental durability.
Q2: Can you provide customized configurations for voltage and capacity?
A2: Yes. Custom options include battery capacity, nominal voltage (LV 51.2V or HV 135-750V), and various communication protocols like CAN, RS485, and Wi-Fi.
Q3: What is the typical lead time for delivery?
A3: Standard products are typically shipped within 7-10 working days. For customized models or large orders, the lead time is generally 20-30 days.
Q4: Are the systems compatible with different inverter brands?
A4: Yes. Our energy storage systems support open protocols and can be integrated with a wide range of inverter brands. Integration guides are provided.
Q5: Is third-party inspection supported before shipment?
A5: Yes. We welcome inspections from international agencies such as SGS or TUV. Full test reports are made available prior to dispatch.
Q6: What types of batteries can be used with these inverters?
A6: These inverters are designed to work efficiently with both Lead-Acid and Lithium-Ion battery types, with a voltage range of 40-60V.