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Frequently Asked Questions
Do you offer price matching if I find a better quote elsewhere?
"Customers' interests are first" is our principle. If you receive a better price, please inform us. We will do our absolute best to support you with the most competitive pricing for new, original goods.
What is the process for placing an order?
The process involves 4 steps: 1. Provide the model name and quantity; 2. We issue a PI for order confirmation; 3. Arrange payment once details are confirmed; 4. Goods are delivered within the scheduled timeframe.
What are your standard delivery times?
Delivery times vary by order type: Sample orders are typically 1-3 days after payment; Stock orders take 3-7 days; OEM orders generally require 12-20 days after the deposit is received.
What kind of after-sales service and warranty do you provide?
We provide a comprehensive 1-year warranty for all types of Inverters to ensure long-term operational reliability.
How are the products packaged for international shipping?
To ensure safety during transit, all products are packed in professional wooden boxes, providing maximum protection for industrial equipment.
Are the products original and new?
Yes, we focus on providing high-quality, new, and original industrial components to maintain factory automation standards.