Frequently Asked Questions
Q1: What is the typical delivery time for orders?
Sample orders are generally shipped within 7 days. For customized bulk orders, the lead time is approximately 25 days.
Q2: What is your Minimum Order Quantity (MOQ)?
Most products are available starting from 1 piece, unless specific instructions are noted on the product page.
Q3: What certifications do your solar products hold?
Our solar inverters have successfully passed CE, EN 50549-1/-2, VDE, G98/G99, UL, CSA, and INMETRO certifications.
Q4: How long is the warranty period for the inverters?
The standard warranty period for our solar inverters is 5 years, ensuring long-term reliability.
Q5: What payment methods and logistics options are available?
We accept T/T, Western Union, and Letter of Credit. Samples are typically shipped via express carriers like DHL or Fedex.
Q6: What other solar products do you provide?
We offer comprehensive solar solutions including solar panels, controllers, batteries, mounting systems, and related accessories.